Customer Service Representative

Gilson

OBJECTIVE

As a member of the Gilson Customer Service department, the Customer Service Representative
is responsible for ensuring work is organized and scheduled and communication within and
between the departments, sales staff, and the customer is handled on a daily basis.

SUPERVISOR

Position reports to the Customer Service Manager.

ROLES AND RESPONSIBILITIES

Account management
Inventory management
Be the expert of your customers and the internal projects
Order entry
Job planning
Follow-up of daily job schedules
Direct the purchasing of materials
Manage multiple projects/tasks simultaneously
Performs duties consistent with the company’s goals and policies

REQUIREMENTS

To successfully perform this job, an individual must be able to fulfill each role and perform each responsibility listed above. The following qualifications are representative of the education and training, experience, knowledge, and skills required.

Education and Training Requirements

Bachelor’s degree, Associates degree, or equivalent knowledge, skills, and abilities preferred

Experience

Knowledge of offset/digital printing and mechanical finishing operations preferred, but not required
Fulfillment, mailing, and large format experience preferred, but not required

Attitude

High expectations of self and others
Demonstrated commitment to quality
Detail oriented with good problem solving in a data-driven environment
Positive attitude with internal and external customers

Knowledge and Aptitude

Gmail, Adobe Acrobat, Microsoft Office, and general understanding of graphic arts software (InDesign, Photoshop, and Illustrator)
Proper file management on computer desktop and office servers
Other software programs or processes as directed by management

Skills:

Communications Skills
- Communicate effectively with people from sales, production, and the client
- Read, analyze, and interpret written information
- Present information verbally and respond to questions
- Deal successfully with difficult people and/or situations
Team Skills
- Work as a team member of the Gilson Customer Service team
- Build effective working relationships with others
- Present information and help solve problems in conjunction with co-workers and management

Apply online at Careers - Gilson

Resumes should be sent to HR@gilsongraphics.com

Gilson
2000 Oak Industrial Dr. NE
Grand Rapids, MI 49505

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