- NEW: Replays—Insider exclusive recordings of Office Hours sales discussions
- Downloadable prospecting letters
- One killer-good intro letter only the bravest of the brave send out
- A downloadable voicemail script
- 15 on-demand video sales courses
- Archived sales content searchable by sales challenge
09/16/2025
Your Bad (Internal) Reputation
Source: Bill Farquharson, September 15, 2025
You may be killing your own sales — and not because of your pricing, prospecting, or pitch. The real problem? Your internal reputation.
While salespeople work hard to earn client trust and deliver results, it’s easy to overlook how crucial it is to maintain a strong relationship with your in-house team. If your attitude rubs people the wrong way, if you’re known for poor communication or sloppy order entry, don’t be surprised when production teams deprioritize your jobs, overlook your questions, or fail to support your success.
This isn’t about being liked — it’s about being trusted and respected by the very people who help you deliver on your promises.
- Be thorough and accurate with your paperwork.
- Say thank you — often.
- Ask for input.
- Show gratitude.
- Drop the ego
You want better service from your team? Give them a better version of you. A “thank you” note, a genuine compliment, or simply doing your job well can shift your internal reputation — and that shift can lead directly to better results, faster turnarounds, and more closed deals. Want to sell more? Start by being someone your coworkers want to help.
The Sales Vault, created by Bill Farquharson, is a subscription-based resource and sales community featuring a calendar packed with live workshops, on-demand sales courses, peer-to-peer discussion groups, and 35+ years of sales training content all searchable by sales challenge. Think of it as a sales conference where the seminars and workshops, full of instantly applicable ideas, are ongoing and more programs are added constantly.
The Sales Vault is available on a monthly subscription basis, normally at a no-brainer monthly price of $45/participant, but… GMA members can take advantage of an exclusive offer: FREE membership for 30 days followed by a discounted monthly subscription price of just $40/participant.
Bill has been a friend of GMA for many years and is, no doubt, known to our members as a top sales trainer and content creator for the graphic arts.
Other Vault resources: