01/14/2026

Set Yourself Up for a Stronger Future While Empowering Your Employees

Source: GMA Staff Compilation, January 7, 2026

Cross-training is important because it makes teams more flexible, resilient, and collaborative, which directly lifts overall performance and continuity when things get busy or go sideways. It also boosts individual engagement and problem-solving, so people contribute at a higher level across the organization.​

What cross-training is

• Cross-training means deliberately teaching employees to perform key tasks or roles outside their primary job, not just “helping out” informally.​
• Effective programs typically focus on the critical tasks in each area and build a structured plan so multiple people can perform them competently.​

Direct impact on team performance

• Cross-trained teams maintain throughput when someone is absent, workloads spike, or priorities shift, which reduces downtime and missed deadlines.​
• Research on team training shows cross-training improves teamwork processes, communication, and task performance, especially under higher workload.​

Flexibility, resilience, and continuity

• When several people can cover critical processes, the team is less vulnerable to one “indispensable” expert being out, improving business continuity.​
• This operational flexibility makes it easier to rebalance work, cover vacations, and respond to seasonal or demand swings without sacrificing quality.​

Collaboration, innovation, and reduced silos

• Working across roles gives employees a better understanding of how different functions fit together, which improves communication and empathy within the team.​
• Exposure to other workflows brings in fresh perspectives that often lead to more creative problem-solving and process improvements.​

Engagement, development, and retention

• Cross-training signals investment in people’s growth, which tends to increase motivation, morale, and job satisfaction.​
• Employees who build broader skill sets see more internal career paths, which strengthens retention and succession planning for key positions.​