Estimator/Customer Support

Kenwel Printers

Job Summary:

Kenwel Printers, a well-established commercial printing and mailing company located in the Clintonville area in Columbus, is looking for an Estimator/Customer Support person with experience in the print industry. The individual will be responsible for preparing estimates, identifying, and working directly with customers - addressing their project needs with a goal to satisfy. The Estimator/Customer Support person will provide customers with expert answers to questions about pricing, paper stock availability and project timelines and communicate details to the production team.

Qualifications:

Self-starter who works well in team environment
Excellent communication skills
Outgoing
Experience in the Graphic Communications/Printing industry
Customer Service experience preferred
Sales experience a plus
Computer experience using print estimating software
Ability to think quickly and solve problems
Attention to detail is a must

Essential Responsibilities

Providing outstanding customer support through both oral and written communications.
Maintain existing customer relationships and work to develop new customers.
Prepare and process quotes, orders, and sample requests.
Communicate with customers and follow-up promptly with quotes, requests, orders, and other tasks.
Work with sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
When appropriate, advise customers on best strategies to achieve their desired outcomes.
Other duties as assigned.

Additional Responsibilities

Learn and be able to communicate with customers about graphic communication, including but not limited to design principles, printing processes, paper options, and postal specifications.

Company Description

Kenwel Printers has been a recognized name in Columbus for over 70 years. Founded in 1952 by Ken Taylor and John L. Worrell, Kenwel was incorporated in 1969 and has been a name synonymous with high-quality printing, reliable service and competitive pricing ever since. With customer satisfaction at a consistently high level, the Kenwel staff proves that the old-fashioned integrity and strong work ethic upon which the company was built remains a part of every working day.

$18 to $20 Hourly
Full-Time
Benefits: 401k, dental, life insurance, medical, vision

Interested and qualified applicants can submit their resume to Doug Castle, doug.castle@kenwelprinters.com

KENWEL PRINTERS INC, 4272 Indianola Ave., Columbus, OH 43214

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