Printing Services Coordinator

Mount Carmel Printing Services

Purpose: In accordance with the Mission and Guiding Behaviors, the Printing Services Coordinator helps support the incoming/current workflow of the department. Primary areas of responsibility include customer support: answer phone and emails, process/assign incoming orders using an online storefront, and manipulate customer files. Operation support: maintain inventory levels, place service calls, order supplies, and serve as backup support for shipping/mailing as needed. Work collaboratively with the members of Printing Services and other Trinity Health ministries to create an effective workflow, while reviewing specifications to find opportunities to produce most efficiently.

Essential Functions:

Promotes a caring and healing environment that keeps the patient and family at the center of care throughout their patient care experience.
Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence, or adverse outcome to associates and patients.
Executes a continuous performance improvement approach to continually challenge the region to reduce cost while maintaining quality while utilizing key performance indicators and other data to measure and monitor performance.
Customer Support: Provide customer support by answering/returning customer calls and emails. Place and process orders/quotes using an online storefront system. Onboard new customers by adding data into online storefront.
Operation Support: Place orders for department supplies. Place service calls for various equipment as needed. Maintain weekly inventory of paper stocks and supplies.
Workflow Support: Performs basic file manipulation and modifications as needed to incoming customer artwork. Reviews for opportunities to add improved efficiency/cost reduction.
Backup Support: Provide backup for shipping and mailing functions as needed; perform other duties as assigned.

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Service Excellence: Coordinating daily project assignments for the assigned area or function, while paying close attention to deadlines and details. Holds self and others accountable to meet deadlines. Treats all team members and customers with with courtesy and respect.

Leadership Competencies: Help to grow and sustain Printing Services operations. Identify, lead, and embrace change. Hold self and others accountable for successfully supporting the ministry mission and patient care.

Maintains a working knowledge of: Applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies & procedures to ensure adherence in a manner that reflects honest, ethical & professional behavior.

Minimum Qualifications:

High school diploma or equivalent GED.
Demonstrate high level computer skills.
Proficient in spelling and grammar.
Demonstrate an outgoing and engaging attitude with customers.
Demonstrate effective communication skills.
Complete additional education, knowledge, and skills, as required.

Additional Qualifications:

Prefer prior print production experience working in a commercial or in-plant environment.
Prefer basic competence in current design/print production software applications.
Prefer basic competence in current Microsoft office software applications.

Physical and Mental Requirements & Working Conditions:

Position requires the ability to push or lift equal to or greater than 30 lbs. Working above shoulder level, kneeling, bending, walking, turning/pivoting, and keyboarding. Must be able to maintain professionalism when approached by unsatisfied customers.

For additional information or to apply, visit Trinity Health.

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