Details
07/15/2025
Production Assistant
MAYS Multimedia
Location: Hybrid – 4 Days Work From Home, 1 Day In-Person (Detroit, MI)
Hours: 40 Hours/Week (M-F 9am-5pm)
Compensation: Starting at $1,600 Bi-Weekly Pay
Reviews: 30-Day Performance Review, 60-Day Raise Review
MAYS Multimedia & Valley Publishing Group are seeking a Production Assistant to support order processing, client communication, and production coordination. This role is ideal for a detail-oriented, organized professional who thrives in a fast-paced environment and can effectively manage client interactions and production timelines.
Responsibilities
Order Processing & Client Communication
- Acknowledge and process incoming orders via email or website. Review client requests and create detailed job descriptions.
- Communicate with clients via phone and email to confirm details and clarify requirements. Prepare and send invoices, ensuring accuracy before submission.
- Follow up on pending payments and unanswered client emails.
Production Coordination & Artwork Management
- Coordinate with printers to track orders, confirm deadlines, and ensure timely production.
- Retrieve and organize old artwork files for reprints, confirming details with clients.
- Prepare and send finalized artwork files to printers, ensuring compliance with production specifications.
- Maintain organized project files for seamless design team collaboration.
- Coordinate project timelines with clients and internal teams to meet deadlines.
Client Relations & Billing
- Follow up with clients post-delivery to ensure satisfaction and address any concerns.
- Maintain and update client records, including order details, artwork files, and payment information.
- Process payments, document transactions, and update billing records accordingly.
Qualifications
- Strong communication and organizational skills.
- Ability to multitask and manage deadlines effectively.
- Experience in customer service, order processing, or production coordination is a plus.
- Familiarity with print production processes is a bonus but not required.
Benefits of the Role
- Flexible hybrid work schedule (4 days remote, 1 day in-person in Detroit, MI).
- Competitive bi-weekly pay with growth opportunities.
- Performance-based raise review at 60 days.
Send resumes to James.
