Graphic Media Alliance



CSR and Billing/Costing Specialist

M Rosenthal Company

Are you a master multitasker with a passion for delivering exceptional customer service? Do you have a keen eye for numbers and a knack for accurate billing and costing? If so, we want you to join our dynamic team at M Rosenthal Company as a Customer Service Representative and Billing/Costing Specialist!


  1. Customer Service Excellence:
    • Interact with customers via phone, email, and live chat to provide outstanding service.
    • Address inquiries, resolve issues, and ensure customer satisfaction.
  2. Billing and Costing:
    • Generate accurate invoices based on product/services provided.
    • Monitor and manage billing cycles to ensure timely and precise invoicing.
    • Collaborate with internal teams to obtain costing data for accurate billing.
    • Conduct regular reviews to identify discrepancies and reconcile accounts.
  3. Documentation and Record-Keeping:
    • Maintain organized and detailed records of customer interactions, transactions, and billing information.
    • Ensure compliance with billing and costing policies and procedures.
  4. Communication and Collaboration:
    • Collaborate with cross-functional teams, including sales and finance, to gather necessary information for billing and costing.
    • Communicate effectively with customers and internal stakeholders to convey billing details and resolve any concerns.
  5. Continuous Improvement:
    • Identify opportunities for process improvement in billing and costing procedures.
    • Proactively contribute to the enhancement of customer service protocols.


  • Proven experience in customer service and billing/costing roles.
  • Strong communication skills, both written and verbal.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Proficient in using billing and customer service software.
  • Ability to work collaboratively in a team-oriented environment.
  • Basic understanding of accounting principles is a plus.

Why Join M Rosenthal Company:

  • Competitive salary and benefits package including a quarterly profit-sharing payout.
  • Engaging and inclusive work environment.
  • Make a significant impact by contributing to the success of a growing company.

If you are ready to bring your customer service expertise and billing/costing prowess to a dynamic team, we want to hear from you! Apply today by submitting your resume and a cover letter detailing your relevant experience.

Send your resume, in confidence, to Larry Halenkamp, CFO.

No telephone calls please.

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