Details
11/01/2023
CSR and Billing/Costing Specialist
M Rosenthal Company
Are you a master multitasker with a passion for delivering exceptional customer service? Do you have a keen eye for numbers and a knack for accurate billing and costing? If so, we want you to join our dynamic team at M Rosenthal Company as a Customer Service Representative and Billing/Costing Specialist!
Responsibilities:
- Customer Service Excellence:
- Interact with customers via phone, email, and live chat to provide outstanding service.
- Address inquiries, resolve issues, and ensure customer satisfaction.
- Billing and Costing:
- Generate accurate invoices based on product/services provided.
- Monitor and manage billing cycles to ensure timely and precise invoicing.
- Collaborate with internal teams to obtain costing data for accurate billing.
- Conduct regular reviews to identify discrepancies and reconcile accounts.
- Documentation and Record-Keeping:
- Maintain organized and detailed records of customer interactions, transactions, and billing information.
- Ensure compliance with billing and costing policies and procedures.
- Communication and Collaboration:
- Collaborate with cross-functional teams, including sales and finance, to gather necessary information for billing and costing.
- Communicate effectively with customers and internal stakeholders to convey billing details and resolve any concerns.
- Continuous Improvement:
- Identify opportunities for process improvement in billing and costing procedures.
- Proactively contribute to the enhancement of customer service protocols.
Qualifications:
- Proven experience in customer service and billing/costing roles.
- Strong communication skills, both written and verbal.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficient in using billing and customer service software.
- Ability to work collaboratively in a team-oriented environment.
- Basic understanding of accounting principles is a plus.
Why Join M Rosenthal Company:
- Competitive salary and benefits package including a quarterly profit-sharing payout.
- Engaging and inclusive work environment.
- Make a significant impact by contributing to the success of a growing company.
If you are ready to bring your customer service expertise and billing/costing prowess to a dynamic team, we want to hear from you! Apply today by submitting your resume and a cover letter detailing your relevant experience.
Send your resume, in confidence, to Larry Halenkamp, CFO.
No telephone calls please.
