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12/29/2025
Employees Say They’re Fuzzy on Their Employers’ AI Strategy
Source: HR Dive, December 22, 2025
Almost half of U.S. workers now report using artificial intelligence tools at work at least a few times per year, which steadily increased throughout 2025, according to a Dec. 14 report from Gallup.
At the same time, workers don’t always know what’s happening at the organizational level. While 37% said their employer has implemented AI to improve productivity, efficiency and quality, 40% disagreed and 23% said they didn’t know.
“The percentage of those who said they did not know was lower than the percentage who reported using AI at work at least a few times in the past year but higher than the percentage who reported using it frequently,” according to the Gallup report. “This gap suggests that a portion of employees used personal AI tools or otherwise used AI without awareness of their organization’s AI strategy.”
Despite increased AI adoption, a majority of U.S. employees report a “major AI trust gap” that affects their view of companies, according to an SHL report. Most workers said they’re open to AI that improves efficiency and consistency, yet they still want transparency about how AI is used, SHL’s chief science officer said.
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